PromoGenAI

Privacy Policy

Last Updated: August 9, 2025


Your privacy is a top priority at PromoGenAI (“we”, “our”, or “us”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you access or use the promogenai.com website and all associated services, software, and platforms (collectively, the “Services”).


By creating an account or using our Services, you agree to the collection and use of information in accordance with this policy.


Important Note Regarding Payment Information

PromoGenAI uses Paddle.com as our merchant of record and reseller for all subscriptions and credit purchases. This means that Paddle handles all payment processing and billing. We do not directly collect, store, or process your credit card or full payment method details. When you make a purchase, you provide your payment information directly to Paddle, and the transaction is subject to Paddle's Privacy Policy.


Information We Collect

Information You Provide to Us Directly

  • Account Information: When you create a PromoGenAI account, we collect your name, email address, and account credentials. This is necessary to create and manage your account and provide you with access to our Services.
  • Content You Submit (Inputs): We collect the scripts, prompts, and other content you provide as input to our platform in order to generate video content and deliver the Services you request. In addition these inputs can be used for the enhancing our services.
  • Communications: If you contact us via email (e.g., at [email protected]), contact forms, or support channels, we collect your name, contact details, and the content of your messages to respond to your inquiries.
  • Survey and Feedback: We collect information you voluntarily provide through feedback forms, surveys, or participation in promotional activities.

Information Collected Automatically

  • Technical & Usage Data: We automatically log information about how you interact with our Services. This includes your IP address, browser type, operating system, device information, referring URLs, access times, pages viewed, features used, and your navigation behavior on our platform.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and secure the Services, remember your preferences, and analyze user engagement. You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our Services.

Information from Our Merchant of Record (Paddle)

To manage your access to the Services, we receive transaction-related information from Paddle. This may include your name, email address, subscription plan details, and confirmation of your payment status. We do not receive or store your full credit card number or other sensitive payment details.


How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account, process your inputs to generate video content, and fulfill our contractual obligations.
  • To analyze usage patterns, understand user needs, and enhance the performance, features, and usability of our AI models and platform.
  • To send service-related announcements, security alerts, account notifications, and respond to your support requests. With your consent, we may also send you marketing communications about new features and offers.
  • To monitor for and prevent fraudulent activity, security incidents, and abuse of our Services.
  • To enforce our Terms and Conditions and to comply with applicable laws, regulations, or legal requests.

AI Model Training and Your Choices

The inputs you provide (e.g., scripts) and the outputs you generate may be used to improve the quality and safety of our AI models. We are committed to your privacy and provide you with control over this process.

You may opt-out of having your content used for AI model training by contacting us at [email protected]. Please note that we may still process your content to provide the service and monitor for abuse.


How We Share and Disclose Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Merchant of Record (Paddle): As detailed above, your purchase transaction is with Paddle.com, our reseller. We share information necessary to link your Paddle purchase to your PromoGenAI account.
  • Service Providers: We engage third-party vendors for essential services like cloud hosting (e.g., AWS, Google Cloud), analytics, and email delivery. These vendors are contractually obligated to protect your data and are only permitted to use it to perform services on our behalf.
  • Legal Compliance and Safety: We may disclose information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect the safety of our users, prevent harm, or enforce our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Your Data Protection Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the following rights regarding your personal information:

  • You have the right to request copies of your personal data.
  • You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • You have the right to request that we erase your personal data, under certain conditions.
  • You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • You have the right to object to our processing of your personal data, under certain conditions.
  • You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.


Data Security and Retention

We implement robust technical and organizational security measures designed to protect your information from unauthorized access, alteration, or destruction. These include encryption, access controls, and secure data storage protocols. However, no digital service is 100% secure.

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.


International Data Transfers

PromoGenAI operates globally, which means your information may be stored and processed in countries outside of your own. We ensure that appropriate safeguards are in place for any cross-border data transfers to provide your data with the same level of protection it has in your home jurisdiction.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the policy. For significant changes, we will provide more prominent notice, such as by sending an email or displaying a notification within the Services.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at, [email protected]